How do I know if Custom Objects are available to me?
Check our plans and pricing to expand the records and objects available. 15 custom objects and 100K records are available on all plans at no additional cost currently.
Does data returned from an external system need to be stored in Intercom?
Storing data is optional, but if you want to use external data returned from a Data connector in a Workflow or the Inbox, it needs to be stored as custom data attributes on standard objects or Custom Objects in Intercom. Learn more about Data connectors security and best practices.
Common scenarios where you might not need to store data are “action” request types PUT, POST, DELETE. For all GET requests, if you want to use the data in Intercom, you’ll need to store the data in Intercom.
Where is Custom Object data stored?
Custom Object data is stored in Intercom.
Is it possible to update a Custom Object attribute?
You can only edit and update the description of a custom object and its attributes. If you need to change anything else, you’ll need to archive it and create a new one.
Can I create multiple Custom Objects from one Data connector?
Nested objects are not currently supported. This means that if, for example, the API is returning a list of orders as objects - you will first need to pull those orders in to identify the right order - and then, once you have the order ID, you can pull the items related to that order. With this, there would be a People-Order reference and a People-Item reference. Learn more about references here.
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