Intercom

How to add content Fin AI Agent can use to start providing customers with answers.

Add your support content for Fin AI Agent

Generate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.

Use content from conversations [beta]

Learn how to customize the identity, tone of voice, and length of Fin's answers for more control over your AI Agent experience.

Customize Fin AI Agent's personality

How to adjust the formality of pronouns used in Fin's replies.

Customize Fin AI Agent's pronoun formality

How to use Guidance to customize Fin's responses to match your support policies and communication style.

Provide Fin AI Agent with specific guidance

Learn how to use Fin Guidance effectively to improve Fin's performance and answer relevancy.

Fin Guidance best practices

Get AI-powered recommendations to improve Fin's content and performance.

Use AI-powered Suggestions to improve Fin

Create a multilingual AI agent to provide support and answers in multiple languages.

Use Fin AI Agent in multiple languages

Fin Vision instantly analyzes images to diagnose issues, provide solutions, or capture key details that move the conversation forward.

How Fin Vision understands images

Beth-Ann Sher

Julia Godinho

Ivan

Train

Allow Fin to connect to external systems and handle more complex processes automatically.

Fin Tasks and Data connectors explained

How to set up Data connectors with external systems for personalized Fin answers and other automations.

How to set up Data connectors

Available action templates and use cases for Fin AI Agent using third party apps.

Use Data connector templates [beta]

Designing and using your APIs with Data connectors

How to use email verification before triggering a Data connector in a workflow or with Fin.

Secure Data connectors with One-Time Passcode

Here are a few best practices to consider when creating and using Data connectors with Fin.

Best practices when using Data connectors with Fin

Enabling Fin to handle more complex processes automatically.

How to set up Fin Tasks [closed beta]

See our best practices and examples when creating Fin Tasks and writing instructions for Fin.

Best practices for Fin Tasks

Learn about accessing and using Fin Tasks and Data connectors securely with Fin.

Fin Tasks and Data connectors FAQs

Alissa Tyrangiel

Allowing Fin to connect to external systems and handle more complex processes automatically.

Use Fin Tasks and Data connectors

Community

Product Changes

Home

Developers

Webinars

Blog

About

Academy

Terms

Developer Hub

Privacy

Resources

Support

Company

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Português do Brasil

English

Français

Deutsch

日本語

Español

url(https://downloads.intercomcdn.com/i/o/tx2p130c/702454/71973472ee8b44850e7f8f79077d/c93f81eaab6a07c45fbd7106c131532e.png)